Statement of Policy
Southpaw Enterprises designs and manufactures equipment only for supervised non-recreational treatment activities. It is the user’s total responsibility to ensure that the equipment is properly and safely assembled and secured, used appropriately, and removed and stored when not in use.
Our equipment should not be altered, modified or changed in any fashion. Instruction sheets are included with each piece of equipment and are critical to the user’s understanding and safe use. Replacement instruction and safety sheets are available by calling 800.228.1698 (Domestic) or +1.937.252.6460 (International) and are downloadable at southpaw.com.
Guarantee of Satisfaction
Southpaw has a proud reputation for making quality products. If you are not completely satisfied with any item for any reason, call within 30 days of receipt and we will provide instructions on returning the item for full credit or refund (on product only), subject to the Southpaw Return Policy.
Execution of guarantees apply to U.S. and Canadian customers only. Special conditions and regulations apply to international customers.
Two Year Limited Written Warranty
Introducing our new Two Year Limited Written Warranty, now covering defects in materials or workmanship in Southpaw products for two years from date of shipment, which is extended solely to the user of the product. Any defects in materials or workmanship will be addressed by repairing or replacing the defective component or product at the sole discretion of Southpaw Enterprises.
Any alteration, abuse, misuse, tampering, improper repairs, negligence or use of the equipment in a manner inconsistent with the instruction and/or safety sheets is not covered under warranty. Outdoor use of suspended equipment or hardware may also void all warranties. Warranties may be deemed void at the sole discretion of Southpaw in such instances.
Warranty does not cover conditions, damages or failures due to normal wear and tear. We recommend the user establish a regular inspection program of all equipment, fittings and support systems to guard against injury.